1. What type of paint do you use and why? We primarily use quality products from Dulux. If there is another brand that you are interested in using, talk with your estimator. 

2. Do you still use oil-based paints and what is the primary difference between oil and water-based (acrylic, latex) paints? Benefits? Oil-based paints have been mostly removed from the market for architectural applications due to environmental concerns. Water-based paints, such as latex and acrylic, now offer superior qualities like moisture resistance, flexibility, colour fastness, and mildew resistance. 

3. What types of environmentally friendly options do you offer? We provide low and non-VOC paints upon request for environmentally conscious customers. 

4. How many coats of paint are included in the quote? We always apply two coats of paint as part of our service, ensuring a high-quality finish. 

5. What are the different kinds of paint finishes and how do I select them for each room? Paint finishes come in flat, low-sheen, and gloss options. Each finish has its own characteristics suitable for different areas in a home. 

6. Can you offer advice on how to choose a colour? Factors like lighting, room decor, and architecture should be considered when selecting a paint color to achieve balance and unity in the space. 

7. What if I don’t like the colour selected, can I change it? Would it be an additional cost? Homeowners are responsible for colour choices; changing colours mid-project may incur additional costs based on job completion and extra paint needed.

8. If I buy all of my materials, will I be able to save money that way? While buying your materials may seem cost-effective initially, professional painters often have access to discounted rates for high-quality products and can ensure proper application techniques, potentially leading to better results in the long run.

9. How long will the job take? The duration depends on the project scope; typically, Preserve guarantees completion within 10 days or less during winter seasons. 

10. How quickly can an estimator get to my home? Our estimators usually visit within a few days; however, during peak seasons like April-June, wait times may extend up to one week. 

11. Can you paint the exterior of my home in the wintertime? For outdoor painting projects in Sydney, it's advisable to paint when the temperature ranges between 10°C to 32°C. This range ensures the paint adheres well and dries uniformly, resulting in a durable and aesthetically pleasing finish. 

12. Can we quote over the phone? Yes, we offer quotes over the phone based on provided information, but an on-site assessment is typically more accurate to determine the scope of work required.

13. Do you offer a warranty? Yes, we offer warranties on our workmanship, ensuring that any issues like flaking or peeling paint within a specified period are addressed at no additional cost.

14. How long will a job take? The duration of a painting job depends on various factors like project size, surface preparation requirements, number of coats needed, and weather conditions but can range from a few days to several weeks for larger projects.

15. Do you advise on colour selection? We provide colour consultation services to help clients choose suitable colours that complement their space and meet their aesthetic preferences. 

16. What should I do to get ready for the painters? Preparation steps before painters arrive may include removing valuables from walls, clearing furniture or items obstructing access, and ensuring pets are kept away from work areas for safety.

17. What type of paint is best for interior walls? The best type of paint for interior walls in Australia is typically acrylic paint. Acrylic paint is durable, easy to clean, and offers a wide range of colours and finishes. 

18. How long does a new paint job typically last in Australia? The longevity of a new paint job depends on various factors such as location, surface material, previous paint job quality, and preparation. On average, a well-maintained paint job can last anywhere from 5 to 10 years or more. 

19. Do you provide touch-up paint after completing a project? Yes, we provide touch-up paint after completing a project as part of our service package.

20. Can I match my current paint colour when repainting? Yes, we can often match your current paint colour when repainting by using colour-matching technology or bringing samples to choose from. 

21. Are your painters licensed and insured? Yes, our professional painters are licensed and insured to protect both themselves and our clients during painting projects.